Shipping Policy – Shri Natarajan
Last Updated: [1st Dec, 2025]
At Shri Natarajan, we are committed to delivering your orders in a timely and secure manner. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
1. Order Processing Time
- All confirmed orders are processed within 1–3 working days after successful payment.
- Orders are not processed or dispatched on Sundays and public holidays.
- In case of stock unavailability, supplier delay, or high order volume, the processing time may extend. Customers will be informed accordingly.
2. Shipping Coverage
- We currently ship across India (PAN India).
- Delivery to certain remote or non-serviceable locations is subject to courier partner availability.
- For shipments outside India, kindly contact us via email or Whatsapp directly to confirm shipping availability and the associated costs before placing the order.
3. Estimated Delivery Timeline
- Metro Cities: 3–5 business days
- Other Cities: 5–8 business days
- Remote Areas: 7–10 business days
Delivery timelines are indicative and may vary due to external factors.
4. Shipping Charges
- All product prices displayed on our website are indicative and inclusive of standard shipping charges, unless mentioned otherwise.
- In case of special delivery requirements, bulk orders, or expedited shipping, additional charges (if any) will be clearly communicated to the customer before dispatch.
- Any free shipping offers will be clearly communicated on the website during the offer period.
5. Shipment Tracking
- Once your order is dispatched, you will receive a tracking ID via WhatsApp, SMS, or Email.
- Customers can track their order using the courier partner’s tracking link.
6. Delivery Delays
Shri Natarajan shall not be held responsible for delays caused due to:
- Natural calamities
- Weather conditions
- Courier company operational issues
- Government restrictions or strikes
However, we will provide full assistance from our side to ensure resolution.
7. Incorrect Address & Delivery Failure
- Customers are responsible for providing accurate shipping details.
- If a delivery fails due to incorrect address, unavailability of recipient, or refusal to accept the parcel, re-shipping charges will be borne by the customer.
8. Damaged, Missing, or Lost Shipments
- If your product is received in a damaged condition, you must notify us within 24 hours of delivery with clear photos or video proof.
- If the tracking status shows “Delivered” but the order is not received, we will raise a complaint with the courier partner. Final resolution depends on the courier investigation.
9. Contact Information
For any shipping-related concerns, you may contact us at:
Business Name: Shri Natarajan
Email: Sales@shrinatarajan.com
Phone/WhatsApp: +91-9818893605
Working Hours: Monday to Saturday, 11 AM – 6PM